Shipping Policy
At PLC Store BD, we aim to provide reliable, secure, and timely delivery of industrial automation products throughout Bangladesh. All orders are carefully checked and securely packed before dispatch to help ensure that your products arrive safely and in good condition.
1. Order Processing
Orders are processed after successful order confirmation and, where applicable, payment verification. Our team will review product availability, delivery information, and order details before preparing the shipment.
Orders placed outside regular processing hours, during weekends, public holidays, or special closure periods may be processed on the next available working day.
2. Delivery Coverage
We provide delivery services across Bangladesh. Delivery availability and estimated delivery time may vary depending on your location, product type, stock availability, package size, and courier service coverage.
- Delivery is available within Dhaka and other major cities.
- We also deliver to districts and other supported locations across Bangladesh.
- Some heavy, oversized, fragile, or specialized industrial products may require special delivery arrangements.
3. Estimated Delivery Time
In-stock products are normally prepared and dispatched as quickly as possible. Many orders may be delivered within approximately 1–2 working days, depending on the delivery location and courier service.
Delivery times are estimates only and may vary due to product availability, courier delays, weather conditions, public holidays, transportation issues, remote delivery locations, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges may vary depending on the delivery location, product weight, package size, order quantity, and delivery method.
Where applicable, the delivery charge will be displayed during checkout, communicated by our sales team, or confirmed before the order is dispatched.
For large orders, bulk purchases, industrial equipment, or special delivery requirements, additional shipping or handling charges may apply.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided when available from the courier or delivery service.
If you require an update about your shipment, you can contact our support team with your order number.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including the recipient’s name, phone number, street or area details, district, and any other information required for successful delivery.
PLC Store BD will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible before the order is dispatched.
7. Product Availability
All orders are subject to product availability. Although we make every effort to keep stock information accurate, a product may occasionally become unavailable after an order has been placed.
If an ordered product is unavailable, delayed, or requires additional procurement time, our team will contact you to discuss the available options.
8. Inspection Upon Delivery
We recommend inspecting the package as soon as it is received. Please check the packaging and product for visible damage, missing items, or incorrect products before completing your inspection.
If there is any visible damage or delivery issue, please take clear photos or videos of the package and product and contact us as soon as possible.
9. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our support team promptly and provide your order details along with relevant photos or videos.
After reviewing the issue, our team will guide you through the appropriate return, replacement, warranty, or resolution process according to our applicable policies.
10. Failed Delivery
A delivery may be unsuccessful if the recipient cannot be contacted, the delivery address is incorrect, access to the location is unavailable, or the customer refuses to receive the shipment without prior arrangement.
Additional delivery charges may apply if an order needs to be shipped again after an unsuccessful delivery attempt.
11. Large, Heavy, or Special Orders
Some industrial automation products, control equipment, machinery components, or bulk orders may require specialized packaging, transportation, or delivery arrangements.
For these orders, our team may contact you before dispatch to confirm delivery requirements, shipping costs, and estimated delivery time.
12. Delivery Delays
While we work to deliver every order within the estimated timeframe, delays may occasionally occur due to courier operations, transportation problems, severe weather, public holidays, natural events, strikes, government restrictions, or other circumstances beyond our reasonable control.
We appreciate your understanding in such situations and will provide available updates whenever possible.
