At PLC Store BD, we want our customers to receive the correct products in good condition. If you experience an issue with your order, please contact us as soon as possible so our team can review the situation and provide the appropriate solution.

1. Return Eligibility

Eligible products may be returned within 7 days of receiving the order, subject to inspection and the conditions stated in this policy.

To qualify for a return, the product must generally meet the following conditions:

  • The product must be unused and in its original condition.
  • The product must include the original packaging, accessories, manuals, labels, and other supplied items.
  • The product must not show signs of installation, modification, damage, misuse, or unauthorized repair.
  • Proof of purchase, invoice, or order information must be provided.

2. Return Period

Return requests should normally be submitted within 7 days from the date the product is delivered.

Requests submitted after the return period may not be accepted unless the issue is covered by an applicable manufacturer or official warranty.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly after receiving the shipment.

Please provide your order information together with clear photos or videos showing the product, packaging, label, serial number, and the reported issue where applicable.

After reviewing the information, our team may arrange a replacement, return, repair, warranty service, or refund depending on the circumstances and product condition.

4. Non-Returnable Products

Certain products may not be eligible for return unless they are defective, damaged during delivery, or incorrectly supplied by us.

  • Products that have been installed, programmed, configured, modified, or used.
  • Products damaged due to incorrect wiring, installation, voltage, handling, misuse, or external causes.
  • Products with missing packaging, accessories, manuals, labels, or serial numbers.
  • Special-order, custom-order, imported-on-request, or specially configured products.
  • Products returned without sufficient proof of purchase.
  • Products showing physical damage caused after delivery.

5. Industrial and Electrical Products

Many products sold by PLC Store BD are specialized industrial automation and electrical products. Proper installation, wiring, programming, voltage selection, and configuration are the responsibility of the customer or qualified technician.

Damage caused by incorrect installation, improper wiring, incorrect voltage, short circuit, overload, environmental conditions, misuse, or unauthorized modification may not qualify for return, replacement, or refund.

6. Return Approval Process

Before sending any product back, please contact our support team and request return authorization.

Our team may ask for the following information:

  • Order number or invoice number.
  • Product name and model.
  • Reason for the return.
  • Photos or videos showing the condition of the product.
  • Serial number or product label where applicable.

Please do not return a product before receiving confirmation from our team.

7. Product Inspection

All returned products may be inspected after they are received by PLC Store BD.

The inspection may verify the product condition, packaging, accessories, serial number, warranty status, physical condition, and the reason provided for the return.

A refund, replacement, or other resolution will be processed only after the returned product has been reviewed and approved where applicable.

8. Refunds

If your return is approved for a refund, the refund will be processed using an appropriate payment method based on the original transaction and available payment options.

The time required for the refunded amount to appear may vary depending on your bank, card provider, mobile financial service, payment gateway, or other payment provider.

9. Replacement

Where appropriate, an eligible product may be replaced instead of refunded.

Replacement is subject to product availability. If the same product is unavailable, our team may discuss an alternative product, store credit, refund, or another suitable resolution with you.

10. Return Shipping Costs

If the return is required because PLC Store BD supplied an incorrect product or the product arrived damaged due to delivery or handling before receipt, return shipping arrangements will be reviewed by our team.

For returns caused by customer preference, incorrect product selection, incompatible specifications, or other customer-related reasons, the customer may be responsible for applicable shipping or transportation costs.

11. Original Shipping Charges

Original delivery or shipping charges may be non-refundable unless the return results from an incorrect, damaged, or otherwise eligible product supplied by PLC Store BD.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible before the product has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and the order may need to follow the normal return process.

Special-order or custom-procured products may not be eligible for cancellation once procurement or processing has started.

13. Warranty Claims

Some products include an official manufacturer or supplier warranty. Warranty periods and conditions may vary depending on the product and brand.

Products that develop a technical problem outside the 7-day return period may still qualify for warranty support where an applicable warranty is available.

Warranty claims remain subject to the relevant manufacturer, supplier, or official warranty terms and inspection requirements.

14. Refund Processing Time

Once a return has been received, inspected, and approved, we will process the applicable refund as soon as reasonably possible.

Banking institutions and payment providers may require additional processing time before the refunded amount appears in your account.